Shipping and payment

Arrival In Country Status

If you are an International customer, please understand that you will be provided with limited tracking information. Typically, we state that international orders will arrive to their location within 7-27 business days (excluding holidays, weekends, customs delays, weather delays, etc.) however, this delivery period is not guaranteed. Often times, international orders are randomly stopped within their country’s Customs Facility in order to be checked which may ultimately cause delivery delays.

Because each country is different, some customers experience longer transit times. The range listed above is the average amount of time it takes for our international customers to receive their packages worldwide.

When tracking your package via DHL, you will see tracking updates until your package is handed off to your country’s postal service. Once your package has been marked “ARRIVAL IN DESTINATION COUNTRY,” Miss A is no longer responsible for your package whether it be damaged, stolen, lost, or missing.

For any customers wanting to place a claim for a lost, stolen, or completely damaged package after their order has arrived within the destination country, we recommend that you reach out to your country’s Postal Service for further information. When reaching out, make sure to provide them with your converted international tracking number which typically starts as follows- “UM####..”. Please refer to the picture below for further instructions on locating the converted tracking number

Why Do We Recommend PayPal For Our International Customers?

 

Because many of our international customers have their orders shipped within the USA but possess a debit/credit card that was created in their country, we like to suggest them to use PayPal so that their payment is immediately verified.

By using PayPal to make payment, you will avoid the possibility of having your order marked as fraudulent by our fraud analysis software. Typically an order will be flagged as fraudulent if there are multiple payment attempts, as well as a billing address that does not match the address that is linked to the credit/debit card. Paying with PayPal immediately verifies the payment to let us know that it is secure and safe to ship out the order.

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